1.1 Company: Akiva Projects Ltd, a registered company operating under the laws of the United Kingdom.

1.2 Client: Any individual, business, or organisation engaging in the services provided by the Company.

1.3 Site Visit: Refers to the physical inspection or consultation carried out by the Company at the location specified by the Client.

1.4 Interior Design Services: Includes all design-related packages, consultancy, procurement, and other design-related deliverables offered by the Company.

1.5 Deliverables: Any materials, plans, designs, or services provided to the Client as part of the Company’s work.

2.1 These terms and conditions govern the services provided by the Company to the Client.

2.2 By engaging with the Company’s services, the Client agrees to these terms.

2.3 These terms shall be governed by the laws of the United Kingdom, and disputes shall be resolved in UK courts.

3.1 Site Visit Fees:

• The Client agrees to pay a non-refundable site visit fee as per the Company’s rates before the scheduled visit. Funds must clear the Company’s accounts at least one working day prior to the site visit.
• The site visit fee covers the cost of the Company’s representative visiting the specified location and providing agreed consultation services.

3.2 Cancellation and Rescheduling of Site Visits:

• Clients may cancel or reschedule a site visit by providing at least 24 hours' written notice.
• Failure to provide notice or ensure access will result in forfeiture of the site visit fee.
• If the designer is travelling on public transportation and there are delays due to cancellations or a strike, these are beyond the responsibility or control of the designer or Akiva Projects Ltd. However, the designer and Company will do their utmost to keep the Client updated with estimated times of arrival.

3.3 Refunds for Site Visits:

• If the Company cancels, the Client will receive a full refund.
• Site visit fees are refundable if the Client cancels with at least 1 working day's notice.
• The Company is entitled to reschedule the site visit if the assigned designer is unable to attend due to poor health. The Company agrees to notify the Client at least 24 hours in advance.

4.1 Scope of Services:

• The Company provides a range of interior design services, including but not limited to mood boards, 2D plans, 3D renders, and procurement.
• Services are delivered based on the packages selected by the Client and subject to the agreed scope of work and deliverables. It is the Client's responsibility to read carefully and fully understand the deliverables and to ask any questions before agreeing to any part of the proposal.

4.2 Payment Terms:

• Payment for all interior design services is required in full and upfront before work commences. Arrangements can be put in place for payments to be made in phases but is only advisable if the project deadline is not time-sensitive, as payment in full allocates the designer to your project in its entirety. Split payments may affect the availability of your designer during busy work periods.
• No work will begin until payment is received and confirmed by the Company. Sending proof of payment is always advisable.

5.1 Revisions Policy:

• Clients are entitled to one round of revisions for each design phase unless otherwise specified. This is to ensure that we keep our products and services affordable and offer good value for money.
• It's one revision per room design. Each revision is subject to a change of suggested furniture which will reflect on the floor plan only. Any additional revisions or adaptations to the design will be reviewed and incur additional fees to offset the time spent.

6.1 General Communication:

• We should be made aware of any planned holidays and commitments prior to the design phase to ensure we are able to accommodate.

6.2 Inactivity Policy:

• If the Client fails to communicate or provide required inputs for more than 48 hours, the project timeline will be paused.
• If no communication is received for 15 consecutive days, the project will be considered abandoned and marked as complete. Reactivating an abandoned project will incur additional charges. If the same designer needs to be reallocated to an abandoned project, new dates of availability will be given.

These terms are governed by UK law, and disputes will be resolved exclusively in UK courts.

The Client engages the Procurement Officer to provide Procurement Services, and the Procurement Officer accepts this engagement based on the following terms and conditions. The Procurement Services are offered in three tiers: Lite, Pro, and Max. Details of these tiers are outlined both on the website and in any proposal offered. These terms only cover the consideration of purchases that are off-the-shelf items and not custom-made. To read our terms on custom-made items, clients are advised to go to the relevant section. This engagement follows the completion of the interior design phase and is entirely optional for the Client.

The Procurement Officer shall perform services with reasonable skill, care, and diligence, considering any constraints imposed by the Client or arising from the engagement’s nature. Material changes to approved Goods and Services require the Client’s prior consent unless urgent action is required, in which case the Client will be promptly informed. Delivery timeframes are estimates; delays do not permit termination or remedies under this Agreement.

The Client appoints the Procurement Officer as their agent for procuring Goods and Services. The Procurement Officer’s authority is limited to actions necessary for fulfilling the engagement’s objectives. The Procurement Officer shall not be liable for acts performed in good faith within the scope of this agency relationship.

1. Promptly execute orders for Goods and Services upon Client confirmation and payment.
2. Keep the Client informed about the status of orders.
3. Notify suppliers of the intended use of Goods, acting as the Client’s agent.
4. Pay for Goods and Services only after receiving payment from the Client.

1. Make timely payments for all Goods and Services.
2. Understand that made-to-order and bespoke items are non-returnable.

Invoices are issued progressively. Payments are due within two (2) business days of invoice issuance and immediately for Goods and Services on sale or promotion. For Goods and Services that are currently on sale or promotion where no additional discount is offered, Akiva reserves the right to exclude these items from any procurement proposal. In such cases, the Client will be advised to purchase these items themselves to take advantage of the sale or offer at the time. Orders are processed during normal business hours upon receipt of payment. The Client is responsible for covering all disbursements and expenses. Deductions or offsets against amounts owed are not permitted.

Risk and insurance for Goods during manufacturing rest with the product supplier. Ownership may remain with the supplier until full payment is made. The Client is responsible for ensuring adequate insurance coverage. Disputes with suppliers shall be resolved in consultation with the Procurement Officer.

Late payments incur a 2% interest charge per month or part month overdue. Persistent non-payment permits the Procurement Officer to suspend services until all overdue amounts and adequate security for future Fees are received. A three (3) business day grace period applies before interest charges are levied.

Parties shall first attempt to resolve disputes through good faith negotiations. If unresolved, disputes will escalate to the respective Chief Executive Officers. If the dispute persists, the governing law and jurisdiction outlined in this Agreement shall apply.

The Client indemnifies the Procurement Officer against losses resulting from breaches of this Agreement or third-party claims regarding Design Works' Intellectual Property Rights, excluding cases of negligence or willful misconduct by the Procurement Officer.

The Procurement Officer acts solely as the Client’s agent. Supplier terms and warranties apply to all Goods. Defects must be reported promptly. The Procurement Officer will assist in resolving disputes with suppliers but is not responsible for warranty fulfillment.

Termination requires four (4) weeks’ notice or may occur immediately for cause. Upon termination, the Client must pay Fees accrued up to the termination date. If the Client terminates without breach by the Procurement Officer, the Client indemnifies the Procurement Officer against all Project-related losses.

Seasonal factory closures typically occur before Summer and Christmas. Akiva will advise the Client of any cut-off times for placing orders prior to these periods. However, the responsibility lies with the Client to ensure payments are made on time to place the orders. Any delays in production due to such closures are the fault of the supplier and are outside Akiva’s control.

The Procurement Officer is not liable for losses caused by events beyond their control, such as natural disasters, government actions, or other force majeure events.

The Procurement Officer’s liability under this Agreement is limited to the total Fees paid by the Client.

Shipping fee details may not always be provided upfront and are subject to change or addition after the order has been processed. Akiva reserves the right to invoice the Client for these shipping fees at a later date.

Price changes by suppliers require the Client’s re-approval. Quotes are valid only for the duration specified in the supplier’s terms.

This Agreement, along with the Project Details and any attachments, constitutes the entire agreement between the parties and supersedes all prior agreements or understandings.

No waiver of rights or variations to this Agreement are effective unless made in writing and signed by both parties.

The Procurement Officer will handle and store Client data in compliance with applicable data protection laws. Data will only be used for the purposes of fulfilling this Agreement.

This Agreement is governed by and construed under the laws of the United Kingdom. Any disputes shall be subject to the exclusive jurisdiction of the courts in the United Kingdom.

Custom-made furniture, including but not limited to wardrobes, storage solutions, and other bespoke pieces, is not included in any standard interior design packages and is offered as a separate service. This service provides tailored technical designs that specify:

• Detailed measurements
• Opening and closing points
• Suggested materials and finishes
• Other relevant details as required

These designs are created to meet your unique needs and are subject to additional charges.

• Installation Costs: Installation costs are not included in the procurement proposal unless explicitly requested and agreed upon by the client in advance. However, if a supplier includes installation as part of their end product cost, we will notify the client and provide details. Any additional arrangements or costs related to installation beyond what the supplier includes will remain the responsibility of the client unless otherwise agreed.
• Shipping Costs: Shipping costs are excluded from the initial procurement proposal and will be communicated once the furniture weight and dimensions are established.
• Customs Fees: Any fees related to customs paperwork, taxes, or duties are not included and will be invoiced separately.
• Client Approval: All designs, materials, and costs must be approved in writing by the client before production begins. Changes after approval may incur additional charges and affect timelines.

• A deposit of [X]% may be required before any fabrication work commences.
• The remaining balance will be due prior to the shipment of goods.
• Payments are non-refundable once production has started unless otherwise agreed upon.
• Any changes requested after the design approval stage may result in additional charges or delays.

• Delivery Timelines: Delivery timelines will be estimated based on the manufacturer's schedule. Delays due to supply chain disruptions, weather, or other factors beyond our control are not our liability.
• Client Responsibilities: Clients are responsible for ensuring that their space is ready to receive the furniture upon delivery. Additional costs incurred due to lack of preparation or failed delivery attempts will be charged to the client.
• Installation Services: Installation services are not included unless explicitly requested and outlined in the proposal.

We collaborate with trusted third-party manufacturers to create custom furniture. While we ensure quality and attention to detail in the design phase, we are not liable for issues such as manufacturing defects, delays, or quality concerns. We will assist clients in resolving disputes with manufacturers when feasible.

• Any warranties provided by the manufacturer will be transferred to the client where applicable.
• Maintenance of custom furniture is the responsibility of the client unless otherwise specified in a separate agreement.

The technical designs provided as part of this service are the intellectual property of Akiva Projects Ltd. Clients may not use these designs with other manufacturers without prior written consent.

• We are not liable for damages caused during transportation or installation.
• Our liability is limited to the value of the design service provided unless otherwise specified in writing.

• All communication regarding the design, procurement, and delivery process must be documented in writing.
• Disputes will be addressed promptly and resolved in accordance with the terms outlined in this agreement.

Any amendments to these terms or additional services requested by the client must be agreed upon in writing.