1.1 Company: Akiva Projects Ltd, a registered company operating under the laws of the United Kingdom.
1.2 Client: Any individual, business, or organisation engaging in the services provided by the Company.
1.3 Site Visit: Refers to the physical inspection or consultation carried out by the Company at the location specified by the Client.
1.4 Interior Design Services: Includes all design-related packages, consultancy, procurement, and other design-related deliverables offered by the Company.
1.5 Deliverables: Any materials, plans, designs, or services provided to the Client as part of the Company’s work.

2. General Terms

2.1 These terms and conditions govern the services provided by the Company to the Client.
2.2 By engaging with the Company’s services, the Client agrees to these terms.
2.3 These terms shall be governed by the laws of the United Kingdom, and disputes shall be resolved in UK courts.

3. Site Visits

3.1 Site Visit Fees

3.1.1 The Client agrees to pay a non-refundable site visit fee as per the Company’s rates before the scheduled visit.
3.1.2 The site visit fee covers the cost of the Company’s representative visiting the specified location and providing agreed consultation services.

3.2 Cancellation and Rescheduling of Site Visits

3.2.1 Clients may cancel or reschedule a site visit by providing at least 24 hours' written notice.
3.2.2 Failure to provide notice or ensure access will result in forfeiture of the site visit fee.

3.3 Refunds for Site Visits

3.3.1 Site visit fees are non-refundable unless the Company cancels the visit.
3.3.2 If the Company cancels, the Client will receive a full refund.

4. Interior Design Services

4.1 Scope of Services

4.1.1 The Company provides a range of interior design services, including but not limited to mood boards, 2D plans, 3D renders, and procurement.
4.1.2 Services are delivered based on the packages selected by the Client and subject to the agreed scope of work.

4.2 Payment Terms

4.2.1 Payment for all interior design services is required in full and upfront before work commences.
4.2.2 No work will begin until payment is received and confirmed by the Company.

6. Revisions and Amendments

6.1 Revisions Policy

6.1.1 Clients are entitled to one round of revisions for each design phase unless otherwise specified.
6.1.2 Additional revisions will incur extra charges, subject to the Client’s prior approval.

6.2 Changes to Terms

6.2.1 The Company reserves the right to update these terms at any time. Clients will be notified in writing of significant changes.

7. Measured Surveys

7.1 Scope of Service

7.1.1 The Company will conduct accurate measured surveys for design purposes based on the package purchased.
7.1.2 The Client must ensure all spaces are clear of obstructions before the survey.

7.2 Client Responsibilities

7.2.1 The Client is responsible for ensuring access and clear spaces.
7.2.2 If access is obstructed, additional charges may apply for rescheduling.

7.3 Accuracy and Limitations

7.3.1 Measurements are intended for design purposes and do not replace official surveys or legal documents.

7.4 Use of Measurements

7.4.1 The measurements provided by Akiva Projects Ltd are created solely for internal purposes as part of the design process.
7.4.2 These measurements are not intended to be used as standalone documents for construction, renovation, or any other work undertaken by the Client or third parties.
7.4.3 Akiva Projects Ltd will not be held liable for any inaccuracies, misinterpretations, or issues that arise if the Client uses these measurements for purposes outside the scope of the agreed design services.
7.4.4 Should the Client require measurements for external use, they must notify Akiva Projects Ltd in writing. Such requests may require additional verification, amendments, or services, which will be subject to separate charges.

Client Responsibilities

3.1 You have the option to provide us with measurements for your home. In such cases, we cannot be held responsible for the accuracy of these measurements. We will, however, do our best to identify and highlight any potential inaccuracies. If discrepancies are noted, we may ask you to re-measure the specific areas in question.

3.2 You are fully responsible for ensuring that any measurements you provide are accurate and complete. This includes but is not limited to highlighting the positioning of permanent obstacles, electrical sockets, switches, pipework, and any other relevant features within your home.

3.3 It is crucial to accurately communicate the placement and dimensions of any permanent features that could affect the design process. Failure to do so may result in design elements not aligning with the physical layout of your space.

This clause emphasises the homeowner's responsibility for the accuracy of the measurements they provide and highlights the need for clear communication regarding permanent obstacles and features within the home.

1. Introduction

These Terms and Conditions ("Terms") govern the use of the Interior Design Consultancy Service ("Service") provided by Akiva Projects Ltd, hereinafter referred to as "We," "Us," or "Our," to the client, hereinafter referred to as "You" or "Your." By engaging with our services, you agree to abide by these Terms.

2. Scope of Consultancy Service

2.1 Our consultancy service provides expert interior design advice and guidance. This includes communication via text, video, and audio consultations, research and suggestions regarding furniture and/or accessories, the creation of mood boards, and other sketches to inspire and guide your interior design project.

2.2 Please note that our consultancy service is advisory in nature and does not include the creation or provision of technical drawings or architectural plans.

3. Consultancy Hours

3.1 Consultancy hours are suggested and should be used for consulting purposes only. The duration of consultancy hours purchased will be clearly outlined in your service agreement.

3.2 Consultancy hours cannot be used for tasks beyond the scope of the advisory service, including but not limited to the creation of technical drawings, detailed architectural planning, or project management.

4. Communication

4.1 Communication between You and Us will occur via text, video, and audio consultations. It is Your responsibility to ensure a stable internet connection and suitable devices for these consultations.

4.2 We will make every effort to respond to your inquiries and messages in a timely manner during our working hours, as outlined in your service agreement.

5. Intellectual Property

5.1 Any designs, sketches, mood boards, or other creative materials generated during the consultancy service remain the intellectual property of Akiva Projects Ltd and may not be reproduced, distributed, or used for commercial purposes without our explicit written permission.

6. Confidentiality

6.1 We respect your privacy and will keep all information shared during consultations confidential, except where required by law.

7. Payment and Refund Policy

7.1 Payment for consultancy services is required in advance and is non-refundable.

7.2 In the event that You are dissatisfied with our service, please contact us within 7 days of the consultation date. We will review your concerns and may, at our discretion, offer an additional consultation session.

8. Limitation of Liability

8.1 Our liability is limited to the fees paid for the consultancy service. We are not responsible for any damages, losses, or expenses incurred by You as a result of implementing our advice or suggestions.

9. Amendments

9.1 We reserve the right to amend these Terms at any time. Any changes will be communicated to You in writing or via email.

By engaging our consultancy service, You acknowledge that You have read, understood, and agreed to these Terms and Conditions. If You have any questions, please contact us before proceeding with the service.

1.Scope of Service

Our Post Design Support Service (hereinafter referred to as "the Service") offers clients the opportunity to continue working closely with their designer to translate the design concept to any third-party building company. Additionally, our service involves conducting research to provide alternative suggestions if obstacles and obstructions are discovered, challenging the initial design concept.

2.Assistance Levels

Clients have the flexibility to choose from three different levels of assistance, each tailored to meet specific needs and requirements. The assistance levels are as follows:

Guidance: This level includes essential support for translating the design concept. It covers communication with the building company and basic problem-solving.

Assistance: In addition to basic support, this level offers in-depth research to provide alternative suggestions and overcome obstacles that challenge the design concept.

Takeover: This comprehensive level provides advanced support along with continuous guidance throughout the project, ensuring seamless communication and efficient problem resolution.

3.Communication and Dialogue

Efficient communication and an ongoing dialogue between the client and the designer are vital for the successful implementation of the Service. To ensure effective collaboration, it is mandatory to maintain one designated channel of communication at all times. This channel will be agreed upon mutually and should be consistently used for all communications related to the project.

4.Client Responsibilities

Clients are responsible for providing accurate and timely information related to the project. Any changes, updates, or additional requirements must be communicated promptly to the designer. Delays caused by insufficient or inaccurate information may affect the project timeline and outcome.

5.Service Limitations

While our team strives to provide the best possible assistance, there may be limitations based on the complexity of the project, local regulations, or other external factors beyond our control. In such cases, we will inform the client promptly and work together to find suitable solutions within the confines of the limitations.

6.Deliverables and Quantities

The specific deliverables, along with their quantities, will be clearly outlined and agreed upon by both parties prior to the commencement of the Service. It is the client's responsibility to review and confirm the list of deliverables to ensure accuracy and completeness. In the event that the agreed-upon quantities of deliverables are exhausted during the course of the Service, additional time can be added to the project upon mutual agreement between the client and the designer.

7.Additional Time and Adjustments

If additional time is required beyond the initially agreed-upon project duration due to an extension of services or exhaustion of deliverables, adjustments to the project timeline and any associated fees will be discussed and agreed upon by both parties. Any such adjustments will be documented in writing, detailing the revised project schedule, deliverables, and associated costs.

By engaging in our Post Design Support Service, clients acknowledge and accept the terms related to deliverables, quantities, and additional time as stated above. These terms are integral to the service agreement and will be upheld by both parties throughout the duration of the project.

8.Project Schedule

The Service operates within a predefined project schedule, which includes a natural start and end date agreed upon in advance by both parties. The project schedule aligns with the building schedule and other associated timelines established at the beginning of the project.

9.Delays Caused by Third Parties

In the event that the project schedule is extended due to delays caused by third parties, such as building contractors, suppliers, or regulatory authorities, additional time may be necessary to accommodate these delays. The client understands and accepts that any project extensions resulting from third-party delays may lead to adjustments in the Service timeline. Any such extensions will be communicated promptly to the client, and both parties will discuss and agree upon the necessary modifications to the project schedule, including any associated fees and deliverables.

10.Confidentiality

All project-related information, including design concepts, client details, and communication, will be treated with the utmost confidentiality. We will not disclose any sensitive information to third parties without the client's explicit consent, except when required by law.

11.Service Fees and Payments

Service fees will be determined based on the chosen assistance level and the scope of the project. Detailed information regarding fees, payment schedules, and accepted payment methods will be provided in a separate agreement or invoice.

12.Modifications to the Terms and Conditions

We reserve the right to modify these terms and conditions at any time, with or without notice, to adapt to legal, technical, or business developments. Clients will be notified of any significant changes to the terms and conditions in advance.

By engaging in our Post Design Support Service, clients acknowledge and agree to these terms and conditions. If you have any questions or concerns, please contact us for clarification before proceeding with the service.

Please note that custom-made furniture, such as wardrobes and other storage options, is not included in any of our standard interior design packages and is sold separately.

If you require custom furniture design, we offer specialised services. This includes providing technical designs that highlight specific measurements, openings, suggested materials, and other relevant details. These technical designs are tailored to your unique requirements and are subject to additional charges.

The custom furniture design service ensures a personalised approach, creating furniture solutions that perfectly align with your space and needs. We work closely with you to conceptualize, plan, and execute bespoke furniture pieces, enhancing the functionality and aesthetics of your home.

1. Engagement

The Client engages the Procurement Officer to provide Procurement Services, and the Procurement Officer accepts this engagement based on the following terms and conditions.

2. Performance & Delivery

The Procurement Officer shall provide services with a reasonable standard of skill, care, and diligence, considering any constraints imposed by the Client or arising from the nature of the engagement. Material changes to approved Goods and Services require Client’s consent unless urgent discretion is necessary, in which case the Client will be promptly informed. Delivery timeframes are estimates; delays do not permit Agreement termination or remedies.

3. Client-Procurement Officer Relationship

The Client appoints the Procurement Officer as their agent for procuring Goods and Services. The Procurement Officer can negotiate and sign contracts on behalf of the Client as per this Agreement.

4. Procurement Officer’s Obligations

The Procurement Officer agrees to:

Promptly execute orders for Goods and Services upon Client confirmation and payment.

Keep the Client informed about the status of orders.

Inform sellers about Goods’ intended use, acting as the Client’s agent.

Pay for Goods and Services upon receipt of payment from the Client.

5. Client’s Obligations

The Client agrees to:

Make timely payments for all Goods and Services.

Be aware that made to order and bespoke items are non-returnable.

Avoid sharing Design Works with suppliers for quoting without consent by Akiva.

6. Fees and Payment

Invoices are sent as the Project progresses. Clients must pay Fees within two (2) days and immediately if the goods and services are on sale or promotion. Goods and Services are ordered once payment is received during normal working hours. Client covers all disbursements and expenses. No deductions from owed amounts are allowed.

7. Title and Risk to Goods

During manufacturing, risk and insurance are the product supplier’s responsibility. Ownership may stay with the supplier until full payment. Clients must ensure adequate insurance. Any disputes are to be resolved in consultation with the Procurement Officer.

8. Late Payment

Late payments may incur a 2% interest charge per month or part month overdue. Non-payment allows the Procurement Officer to suspend services until full payment and security for future Fees are received.

9. Dispute Resolution

Parties aim to resolve disputes through good faith negotiations. If unsuccessful, disputes escalate to the respective Chief Executive Officers for resolution.

10. Indemnity

Client indemnifies the Procurement Officer for losses due to Agreement breaches or third-party claims regarding Design Works' Intellectual Property Rights.

11. Product Warranties

The Procurement Officer acts as the Client’s agent; supplier terms apply. Defects must be promptly reported. Client and Procurement Officer collaborate on Supplier dispute resolution.

12. Termination

Termination can occur with four (4) weeks' notice or immediately for cause. Upon termination, Fees up to the date are payable. Client indemnifies the Procurement Officer for Project-related losses if the Client terminates without Procurement Officer breach.

13. Force Majeure

The Procurement Officer isn’t liable for losses due to uncontrollable events.

14. Procurement Officer’s Limited Liability

The Procurement Officer’s liability is limited to the total Fees paid by the Client under this Agreement.

15. Commissions and Discounts

Passing discounts is at the Procurement Officer’s discretion.

16. Quotations

Price adjustments due to supplier price changes require Client re-approval.

17. Entire Agreement

This Agreement, along with the Project Details and attachments, supersedes all prior agreements.

18. Waiver or Variation

No rights are waived unless in writing and signed by both parties. This Agreement can only be varied in writing and signed by both parties.

19. Discount Policy

As part of the Procurement Services, the Procurement Officer will pass on discounts to the Client. These discounts are calculated based on the Recommended Retail Price (RRP) and not influenced by ongoing sales or promotions. While efforts will be made to secure additional discounts during sales or promotions, the attainment of such discounts is not guaranteed. Any extra discounts obtained will be passed on to the Client whenever possible, enhancing the overall value of the Procurement Services.

5. Cancellations and Withdrawals

5.1 Cancellation of Interior Design Services

5.1.1 Clients may cancel within 14 days of signing a contract, provided that no deliverables have been issued, and work has not substantially commenced.
5.1.2 Refunds for cancellations, if applicable, will be at the sole discretion of Akiva Projects Ltd and will consider:

• The extent of work completed at the time of cancellation.

• Administrative costs incurred by the Company.

5.2 Withdrawal After Substantial Completion

5.2.1 If a Client chooses to withdraw after substantial work has been completed (defined as 80% or more of the deliverables being prepared), no refunds will be issued.
5.2.2 Deliverables will be withheld until all outstanding payments (if any additional charges apply) are received.

5.3 Complaint Handling Related to Withdrawals

5.3.1 If the withdrawal is accompanied by a complaint, Akiva Projects Ltd will review the matter within 14 working days of receiving written notice from the Client.
5.3.2 The Company’s response will detail findings and any resolutions offered.
5.3.3 Refunds in such cases, if applicable, remain at the sole discretion of Akiva Projects Ltd.

8. Intellectual Property

8.1 All designs, mood boards, 3D renders, and other deliverables remain the intellectual property of the Company.
8.2 Clients may not reproduce or distribute deliverables without prior written consent.

9. Liability and Insurance

9.1 Limitation of Liability

9.1.1 The Company’s liability is limited to the fees paid for the service in question.

9.2 Insurance Coverage

9.2.1 The Company is covered by public liability insurance, and damages caused during site visits are subject to the policy.

10. Procurement Services

10.1 The Company offers procurement services as an additional cost.
10.2 Receipts for procured items are retained for two years for warranty claims or replacements.

11. Governing Law and Disputes

11.1 These terms are governed by UK law, and disputes will be resolved exclusively in UK courts.

12. No Activity Policy

12.1 If no communication is received from the Client for 48 hours, the project will be archived for up to 30 days.
12.2 After 30 days of inactivity, the project will be considered complete, and no refunds will be issued.